Refund policy

Returns
NaniTa Designs is committed to ensuring that you love your NaniTa product(s). Our policy lasts 30 days after delivery or receipt of goods. In order to be eligible for a return, item(s) must be unworn, unused with the original packaging, and in the same condition that they were received. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Custom orders are not refundable. This includes items selected by the customer that are non-standard items. i.e hand-picked leathers that are not a part of our normal clothing or bag catalogue.

And last, if an order has been returned backed to our head office for an exchange, thereafter a refund is no longer valid. To further elaborate, if a second order is placed on an exchange basis in order to accommodate a perfect fit, for example, thereafter only a credit can be issued. The credit amount allocated will be eligible for use on our website for up to seven months from the date it was issued.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to NaniTa until you are certain the refund has been approved via an email confirmation.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.